HelpDesk

First Class Services

A one-stop point of contact that provides centralized information and support management service to handle a company's internal or external queries.

 


Helpdesk Process


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 Automation, Templates, and Canned Responses. Our Helpdesk is optimized for your team's productivity 


Live Chat

Chat from within any module. Keep conversation with your customers in MyERP to allow multitasking when looking for important information in the back end. Access all information the same time the conversation window is open so you can give accurate and precise answers.


 Forum 

Use motivational triggers to reward your contributors Grant badges to your members for their questions, answers, shares, likes and votes to reward the most active ones. Set up a moderation system with Karma points to give your most active members access to more functionalities and to reduce spamming messages



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